HARDWARE AND SOFTWARE SUPPORT Aeronix provides support including hardware warranty, software maintenance, and technical support, customizable according to the needs of the program and the customer. Our standard warranty coverage provides for best effort repair or replacement of defective items (warranty terms and conditions are provided in the warranty statement included with product deliveries).
TELEPHONE SUPPORT Aeronix provides customers with direct technical and operational telephone support for hardware and software issues. Support is available Monday through Friday, 8am to 5pm, EST, and can be obtained by contacting Aeronix using the telephone contact number listed under "Contact" at left. Please direct Consumer Electronics-related questions to the Aeronix SC Design Center and Commercial Services office.
WEB-BASED SUPPORT Aeronix provides a Web-based issue-tracking service for some programs. This service offers customers the ability to report and track the status of issues at any time. Qualifying customers are provided with a login and password to the ticketing system.
ANSWERS, FROM THE SOURCE Our Customer Support system puts you directly in contact with experienced engineers who have hands-on technical and operational familiarity with Aeronix products. This direct access to core experts eliminates the middleman and gets you up and running with minimal interruption.