RMA & Service Information
How To Obtain Return Authorization And Send Products To Aeronix For Repair
Should it become necessary to return a product to Aeronix for repair or replacement, you should review and carefully follow these guidelines in order to ensure rapid and satisfactory service.
How To Obtain Return Authorization
Should it become necessary to return a product to Aeronix for repair or replacement, prior authorization needs to be obtained from our Customer Service team. You can obtain return authorization in a number of ways. Regardless of the method you choose below, please include the following information in your request:
- Company Name
- Contact Name
- Contact Phone
- Part Number
- Product Description
- Product Serial Number
- Shipping and Billing Instructions
Upon receipt of your request, our Customer Service team will assign a return material authorization (RMA) number. This number must appear on all paperwork you generate that is related to your warranty request; including shipping documentation, purchase orders, and all communications with us concerning the product to be returned.
Return Authorization Request Methods
BY WEB FORM
You can obtain return authorization by sending your request to us via the Support Contact Form on our Web site, or directly via email at support@aeronix.com.
BY PHONE
You can obtain return authorization by calling us using the telephone number listed under Next Steps at left.
BY MAIL
You can mail your return authorization request to us at:
Customer Service Department
Aeronix, Inc.
1775 West Hibiscus Boulevard
Suite 200
Melbourne, FL
32901
BY FAX
You can fax your return authorization request to us at [+1] 321-984-0366.
Charges For Warranty and Non-Warranty Returns
SHIPPING CHARGES TO AERONIX REPAIR FACILITY
When you return a product to Aeronix for repair, whether or not the product to be returned is under warranty, it is your responsibility to pay all insurance, shipping and handling charges incurred in shipping the product to us. Aeronix reserves the right to refuse delivery, or to invoice the customer, for any shipping and handling charges that have not been prepaid.
WARRANTY SERVICE
The repair or replacement of a product that is under Aeronix warranty protection is free of charge.
OUT-OF-WARRANTY SERVICE
An inspection and test charge of $400.00 will be assessed for out-of-warranty products. We will provide a written estimate of repair costs, and require the receipt of a purchase order before beginning repair. Should Aeronix determine that the returned product is beyond economic repair, the product will be shipped back to you unrepaired.
Warranty On Repair Work
Aeronix warrants its repair work, subject to its standard warranty conditions, for a period of thirty days from date of shipment or until the end of the product's warranty coverage, whichever is later.
Shipping Instructions For Warranty or Out-Of-Warranty Service
An Aeronix Customer Service representative will provide you with full shipping instructions when your RMA number is issued. Please keep the guidelines below in mind when shipping products back to us for repair.
INCLUDE A FAULT REPORT WITH YOUR SHIPMENT
Each product returned for repair should include a fault report specifying the problem(s) that occurred. We recommend that you include detailed description of each malfunction to ensure that Aeronix repairs your product in a complete and satisfactory manner.
AERONIX REPAIR FACILITY SHIPPING ADDRESS
Aeronix, Inc.
1775 West Hibiscus Boulevard
Suite 200
Melbourne, FL
32901
Attention: Customer Service, RMA #________________
POST-REPAIR RETURN SHIPMENT
Aeronix will return in-warranty products via UPS surface. Ground shipping for out-of-warranty products, and expedited shipping and handling for in-warranty products, will be at customer expense.
The policies published here will remain in effect until superseded. Aeronix reserves the right to change or modify these policies at any time without prior notice.